Terms and Conditions

Unfortunately, due to the nature of our business (blood borne pathogen protection and other circumstances), we do not offer any returns. Please review the items in your cart thoroughly before completing your purchase to ensure you have ordered the exact items you were looking for.

Additionally Gift cards are non-returnable items.

We do however offer returns In some circumstances, such as when items arrive faulty or damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer. To complete your return, please email info@laylahinchen.com for a returns confirmation/code.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@laylahinchen.com and send your item to: Layla Hinchen Ltd, Layla Hinchen, Suite 3, 67 Butts Green Road, Hornchurch, Essex, RM11 2JS, United Kingdom. (Only return your items if an exchange has been agrees in writing in advance).

To return your product, you should mail your product to: Layla Hinchen Ltd, Layla Hinchen, Suite 3, 67 Butts Green Road, Hornchurch, Essex, RM11 2JS, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Training courses

Once a booking and a booking fee has been made, any fees are non refundable
and non transferable. A booking fee is taken to secure your training dates.

Your remaining balance must be paid no later than 21 days prior to your
course start date. Failure to do so will result in a loss of your booking fee and the place being opened up to other students.

In the event of a student withdrawing from a course before completion or
failing to attend the course without giving at least 21 days prior notice, no refund will be made or transfer offered.

If you notify Layla Hinchen in writing (via email or letter) up to 21 days
before the start date of a course, and where we issue you with a written (usually by email) confirmation of cancellation, then you will receive a full refund less your booking fee. It is your responsibility to ensure that you receive a confirmation of cancellation from us. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel within 14 days of entering into a contract with us and receive a full refund. If you start the course within this cancellation period, you will need to provide us with written confirmation that you wish to waive your rights to a full refund. If you withdraw for whatever reason within the 14 days of the start date then the full fee will remain payable or any fees paid will be held.

On very rare occasions, due to circumstances or insufficient numbers booked
on a course, it may be necessary to reschedule or cancel a course upon which a booking is made. If the reschedule dates offered are not convenient to you (the student) our liability will be to refund payments already paid only. No other
compensation will be made by Layla Hinchen.