Terms and Conditions


Unfortunately, due to the nature of our business (blood borne pathogen protection and other circumstances), we do not offer any returns. Please review the items in your cart thoroughly before completing your purchase to ensure you have ordered the exact items you were looking for.

Additionally Gift cards are non-returnable items.

We do however offer returns In some circumstances, such as when items arrive faulty or damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer. To complete your return, please email info@laylahinchen.com for a returns confirmation/code.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@laylahinchen.com and send your item to: Layla Hinchen Ltd, Layla Hinchen, Suite 3, 67 Butts Green Road, Hornchurch, Essex, RM11 2JS, United Kingdom. (Only return your items if an exchange has been agrees in writing in advance).


To return your product, you should mail your product to: Layla Hinchen Ltd, Layla Hinchen, Suite 3, 67 Butts Green Road, Hornchurch, Essex, RM11 2JS, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Training Terms and Conditions

1. Payments and cancellations:

1.1 By accepting our terms and conditions you are confirming to enter into a business to business contract with us and you are fully aware of the conditions set below:

1.2 If you make a course booking under the distance selling regulations and your course starts less than 14 days later, you agree to forfeit your rights to a refund in the event that you cancel your course.

1.3 If you cancel a booking within 14 days and your course starts later than 14 days, you are entitled to a refund minus your booking fee.

1.4 Once a booking and a booking fee has been made, any fees are non refundable and non transferable. A booking fee is taken to secure your training space.

1.5 Once we have processed your booking we will send a confirmation email and invoice. Your place is guaranteed only when your booking fee has been received and you have received a booking confirmation. If you do not receive a booking confirmation please call us.

1.6 All current fees are payable at www.shop.laylahinchen.com or by BACS. Details can be found on your invoice. If you are unsure of fees for your course, please contact us for clarification on 07921744334.

1.7 Your remaining balance must be paid no later than 21 days prior to your course start date. Failure to do so will result in a loss of your booking fee and the place being opened up to other students.

1.8 All instalment agreements must be adhered to, agreed and signed by the Academy and the student. Failure to adhere to this will result in the course dates being opened up to other students and forfeit of any payment already paid to the academy.

1.9 Course fees include:
- Tuition fees
- Training materials/products used during lessons
- Manuals and hand outs deemed appropriate by Layla Hinchen
- Refreshments
Additional fees may be required such as registration fees or assessment fee.

1.10 In the event of a student withdrawing from a course before completion or failing to attend the course without giving 21 days notice, no refund will be made or transfer offered.

1.11 If you notify Layla Hinchen in writing (via email or letter) up to 21 days before the start date of a course, and where we issue you with a written (usually by email) confirmation of acceptance, your dates may be transferred. If your booking was made more than 14 days prior to contacting us no refund will be offered.

2. Cancellations by Layla Hinchen training academy:

2.1 On very rare occasions, due to circumstances, it may be necessary to reschedule or cancel a course upon which a booking is made. If the reschedule dates offered are not convenient to you (the student) our liability will be to refund payments already paid only. No other compensation will be made by Layla Hinchen.

3. General Training Terms

3.1) You must ensure that you attend every hour of the course on which you are booked. Our course content is designed to meet the criteria set out by the relevant awarding bodies. Failure to attend all the guided learning hours could result in you not gaining the relevant qualification.

3.2) Students must be 18 years or over at the time they commence a course.

3.3) Layla Hinchen will not guarantee any customer will pass any test, examination or competence certificate. If during the test, examination or competency demonstration you do not meet the standards required by the governing body applicable to that skill, Layla Hinchen cannot be held responsible.

3.4) All course materials are copyright to Layla Hinchen and will not be copied without written permission.

3.5) All students are required to adhere to the Health and Safety Policies, Security Policies, Student Conduct, Client Confidentiality, Data Protection and any other policy or regulation as set by Layla Hinchen. These are available to students on request.