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Terms of service

Returns & Refunds

Please make yourself aware of our returns and refunds policy, which outlines special terms due to the nature of our business (blood borne pathogen protection and other circumstances)


Training Terms and Conditions

STANDARD TERMS AND CONDITIONS FOR THE SALE OF SERVICES

BACKGROUND:

These Terms and Conditions are the standard terms for the sale of services via the website by The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) registered in England under number 11212200 whose registered address is 63 Butts Green Road, Hornchurch, Essex, RM11 2JS and whose main trading address is 63 Butts Green Road, Hornchurch, Essex, RM11 2JS.

  1. Definitions and Interpretation1.1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day” means, any day other than Saturday or Sunday or bank holiday;
“Calendar Day” means any day of the year;
“Contract” means the contract for the purchase and sale of Services, as explained in Clause 3;
“Course fees” means fees paid for the course and training provided by us and shall include Tuition Fees, Training Materials, products used in lessons, manuals and handouts deemed appropriate by us and refreshments but not registration fees or assessment fees.
“Month” means a calendar month;
“Order” means your order for the Services, made via [insert menthod.eg telephone];
“Order Confirmation” means Our acceptance and confirmation of your Order as described in Clause 3;
“Pre-Contract Information” means information about us, the Services, pricing, and your legal rights that We are required to provide under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 some of which  will be provided by our sales people over the telephone and online, and all of which will be made available to you via pmucircleshop.com  and www.pmucircleshop.com
“Price” means the price payable for the Services;
“Services” means the services which are to be provided by Us to you as specified in Schedule 1;
“Special Price” means a special offer price payable for the Services; and
“We/Us/Our” means The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd), registered in England under number 11212200, whose registered address is 63 Butts Green Road, Hornchurch, Essex, RM11 2JS whose main trading address is 63 Butts Green Road, Hornchurch, Essex, RM11 2JS.
  • Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email, text message, fax or other means.
  1. Information About Us

    2.1. The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd), registered in England under number 11212200, whose registered address is 63 Butts Green Road, Hornchurch, Essex, RM11 2JS.
    2.2. We are a VTCT approved centre and privately accredited with Professional Beauty Direct.
  1. The Contract

    3.1. These Terms and Conditions govern the sale of services by Us, via [ the internet/telesales] and will form the basis of the Contract between Us and you. Before submitting your Order, you will have certain key terms and conditions read and explained to you over the telephone and you should ensure that you have read these Terms and Conditions and the Pre-Contract Information carefully.
    3.2. Nothing provided by Us including, but not limited to, information given over the telephone, sales and marketing literature, price lists and other information constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.
    3.3 A legally binding Contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing by email and/ post.

  2. Orders

    4.1. All Orders for Services made by you will be subject to these Terms and Conditions.
    4.2. If you change your mind, you may cancel your Order at any time either before We begin providing the Services or, subject to limitations, once the Services have begun by contacting Us. Please refer to Clauses 10 and 11 for details of your cancellation rights.
    4.3. We may cancel your Order at any time before We begin providing the Services in the following circumstances:
    4.3.1. The required personnel and/or required materials necessary for the provision of the Services are not available; or
    4.3.2. An event outside of Our control continues for more than 7 days (please see Clause 9 for events outside of Our control).

    4.4. If We cancel your Order under sub-Clause 4.5 and you have already made any payment to Us, the payment will be refunded to you within [14 calendar days. If We cancel your Order, you will be informed by [email] and or telephone and the cancellation will be confirmed in writing by email.

  3. Price and Payment

    5.1. The Price of the Services will be that given by Our salespeople AND/OR will be available on our website at the time of your Order.
    5.2. If We offer a Special Price, the Special Price will be valid for 7 days or, if the Special Price is part of an advertised special offer, for the period shown in the advertisement. If the Special Price requires a promotion or voucher code and you are unable to provide a valid promotion or voucher code when making your Order, the Special Price will not be available to you.  Orders placed during the validity period of a Special Price will be accepted at the Special Price even if We do not accept your Order until after the period has expired.
    5.3. Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.
    5.4. All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment from you.
    5.5. Pricing and payment structures (including due dates for payment) may vary according to the nature of the Services ordered.
    5.6. We accept the following methods of payment:
    5.6.1. Debit or credit card;
    5.6.2.Bank transfer ;
    5.7. We do not charge any additional fees for any of the payment methods listed in clause 5.6 above .
    5.8. If you do not make any payment to Us by the due date as shown in/on your invoice and training confirmation. We may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of Natwest from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum. If you do not make any payment to us, we will not hold your place on the course.
    5.9. The provisions of sub-Clause 5.8 will not apply if you have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.
    5.10. In the event of you withdrawing from a course before completion or failing to attend the course without giving 28 days’ notice no refund will be made or transfer offered.
    5.11. If you notify us in writing (by email or letter) up to 28 days before the start date of the course and where we issue you with a written (usually email) confirmation of acceptance, your dates may be transferred. If your booking was made more than 14 days prior to contacting us, no refund will be offered.
    5.12. It is your responsibility to ensure the chosen course is suitable for you. It is also your responsibility to study resources deemed appropriate to pass written and practical assessments/exams. Any written exams hat have to be retaken will be charged for as follows :-

    Written exam 1st attempt included in course fees
    Written exam 2nd attempt included in course fees.
    Written exam 3rd attempt £25.
    Written exam further attempts £35.
    Practical exam 1st attempt- included in course fees.
    Practical exam further attempt- £75 each.

  1. Providing the Services

    6.1. As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the industry and in accordance with any information provided by Us about the Services and about Us. We will begin providing the Services on the date agreed when you make your Order (which shall be confirmed in Our Order Confirmation).  Please note that if you request that the Services begin within the statutory 14 Calendar Day cancellation (or “cooling-off”) period, your right to cancel may be limited or lost.  Please see Clause 10 for your statutory cancellation rights.
    6.2. We will continue providing the Services for the advertised course length.
    6.3. We will make every reasonable effort to provide the Services in a timely manner and to complete them on time. We cannot, however, be held responsible for any delays if an event outside of Our reasonable control occurs.  Please see Clause 9 for events outside of Our control.
    6.4. If We require any information from you in order to provide the Services, We will inform you of this as soon as is reasonably possible. Depending upon the exact nature of the Services you require from Us, We may require information such as your personal details for registration & any learning difficulties.
    6.5. If the information you provide under sub-Clause 6.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information that you have provided We may charge you a reasonable additional sum for that work.
    6.6. In certain circumstances, for example where there is a delay in you sending Us information required under sub-Clause 6.4, We may suspend the Services (and will inform you of that suspension by telephone and in writing by email).
    6.7. In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency and requires immediate action We will inform you in advance by telephone and writing by email before suspending or interrupting the Services.
    6.8. If the Services are suspended under sub-Clause 6.6 or 6.7, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by their due date(s).
    6.9. If you do not pay Us for the Services as required by Clause 5, We may suspend the Services until you have paid all outstanding sums due. If this happens, We will inform you by telephone and in writing by email.  This does not affect Our right to charge you interest under sub-Clause 5.8.

  2. Problems with the Services and Your Legal Rights

    7.1. We always use reasonable endeavours to ensure that Our Services are trouble-free. If, however, there is a problem with the Services We request that you inform Us as soon as is reasonable possible via info@laylahinchen.com / 07921744334.
    7.2. We will use reasonable efforts to remedy problems with the Services as quickly as is reasonable possible and practical. In emergency situations such as those where vulnerable people living in your property may be affected, We will use reasonable efforts to remedy problems within 24 hours.
    7.3. We will not charge you for remedying problems under this Clause 7 where the problems have been caused by Us, any of Our agents or sub-contractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information provided by you, sub-Clause 6.5 will apply and We may charge you for the remedial work.
    7.4. As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.  If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price.  If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price.  If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance.  In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund.  Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you unless you request an alternative method.  In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.
  1. Our Liability

    8.1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
    8.2. We provide Services for domestic and private use (or purposes). We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
    8.3. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.
    8.4. Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office
  1. Events Outside of Our Control (Force Majeure)

    9.1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, Government decree, order, regulation or any other event that is beyond Our reasonable control.
    9.2. If any event described under this Clause 9 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions or the Contract:
    • 9.2.1. We will inform you as soon as is reasonably possible;
    • 9.2.2. Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
    • 9.2.3. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
    • 9.2.4. If the event outside of Our control continues for more than 7 days. We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
    • 9.2.5. If an event outside of Our control occurs and you wish to cancel the Contract, you may do so. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible.9.3. On vary rare occasions due to circumstances beyond our control it may be necessary to reschedule or cancel a course upon which a booking is made. If the reschedule date offered to you are not convenient to you our liability will be to refund payments already paid by you to us. No other compensation will be made by us to you.
  1. Your Statutory Right to Cancel

    10.1. As a consumer you have a statutory right to cancel your Contract with Us up to 14 Calendar Days after the Contract between you and Us is formed (as explained in sub-Clause 3.3). You may cancel your Contract with Us for any reason under this right.  If you wish to cancel your Order before receiving Our Order Confirmation or if you wish to cancel the Contract after receiving the Order Confirmation but before the Services begin, sub-Clause 10.2 will not apply.
    10.2. As noted in sub-Clause 6.1, if you have requested that the Services begin within the 14 Calendar Day cancellation period your statutory right to cancel may be limited or lost. By requesting that the Services begin within the statutory cancellation period you acknowledge and agree that:
    • 10.2.1. If the Services are fully performed within the 14 Calendar Day cancellation period, you will lose your right to cancel after the Services are fully performed.
    • 10.2.2. If you cancel the Services after they have begun but are not yet complete (where applicable) you will be required to pay for the Services supplied up to the time at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided.  Any sums that you have already paid shall be refunded subject to deductions calculated in accordance with the foregoing.
    • 10.3. If you wish to exercise your right to cancel under this Clause 10, you must inform Us of your decision. You may do so in any way that is convenient for you.  Please ensure that you inform Us of your decision to cancel before the period in sub-Clause 10.1 expires (note that the cancellation period is defined as whole Calendar Days.  If, for example, you send Us an email or a letter by 23:59 on the final day of the cancellation period, your cancellation will be valid and accepted).  We provide a cancellation form that you may use if you wish to inform Us in writing.  The cancellation form and accompanying instructions are available from our email info@laylahinchen.com.  Alternatively, please contact Us:
      • 10.3.1. By telephone on 07921744334;
      • 10.3.2. By email on info@laylahinchen.com; or
      • 10.3.3. By post at 63 Butts Green Road, Hornchurch, Essex RM11 2JS
    • 10.4. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services, however you are under no obligation to provide any details if you do not wish to.
    • 10.5. Refunds under this Clause 10 will be issued to you no later than 14 Calendar Days after the date on which you inform Us that you wish to cancel.
    • 10.6. Refunds under this Clause 10 will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method.
  1. Cancellation After the Statutory Cancellation Period

    11.1. Cancellation of Services after the 14 Calendar Day cancellation period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration. You will be informed of the relevant duration and cancellation provisions by Our salespeople before you complete your Order and details will also be included in the Pre-Contract Information.
    11.2. If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision to do so. You may do so in any way that is convenient for you.  We provide a cancellation form that you may use if you wish to inform Us in writing.  The cancellation form and accompanying instructions are available by email to info@laylahinchen.com.  Alternatively, please contact Us:
    • 11.2.1 By telephone on 07921744334;
    • 11.2.2 By email on info@laylahinchen.com ; or
    • 11.2.3 By post at 63 Butts Green Road, Hornchurch, Essex RM11 2JS
      11.3. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services, however you are under no obligation to provide any details if you do not wish to.
      11.4. Eligibility for refunds may vary according to the Services ordered. In some cases you may be required to make a further payment on cancellation.  You will be informed of the relevant terms by Our team before you submit your Order and details will also be included in the Pre-Contract Information.
      11.5.  Refunds under this Clause 11 will be issued to you no later than 14 Calendar Days after the date on which you inform Us that you wish to cancel.
      11.6. Refunds under this Clause 11 will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method.
      11.7. On very rare occasions it may be necessary to cancel or reschedule a course . If the reschedule dates offered to you are inconvenient to you our only liability will be to refund payments made already by you and no other compensation will be paid.
  1. Communication and Contact Details

    12.1. If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 07921744334 or by email at            info@laylahinchen.com.
    12.2. For orders, payments and delivery please contact Us by telephone at 07921744334 or by email at info@laylahinchen.com.
  1. Complaints and Feedback

    13.1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    13.2. All complaints are handled in accordance with Our complaints handling policy and procedure, available from www.pmucircleshop.com .
    13.3. If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways:
    • 13.3.1. In writing, addressed to The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd), 63 Butts Green Road, Hornchurch, Essex RM11 2JS
    • 13.3.2. By email, addressed to The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) at info@laylahinchen.com
    • 13.3.3. Using Our complaints form, following the instructions included with the form;
  1. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in Our Privacy Notice available from www.pmucircleshop.com.

  1. Other Important Terms

    15.1. We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
    15.2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
    15.3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
    15.4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
    15.5. No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
  1. Governing Law and Jurisdiction

    16.1. These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
    16.2. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
    16.3. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

Schedule 1

  1. Payments and cancellations:1.1. All current fees are payable at pmucircleshop.com or by BACS. Details can be found on your invoice. If you are unsure of fees for your course, please contact us for clarification on 07921744334.
    1.2. Your remaining balance must be paid no later than 21 days prior to your course start date. Failure to do so will result in a loss of your booking fee and the place being opened up to other students.
    1.3. All instalment agreements must be adhered to, agreed and signed by the Academy and the student. Failure to adhere to this will result in the course dates being opened up to other students and forfeit of any payment already paid to the academy.
  1. Data Protection

    2.1  You agree that your records may be kept on paper or electronically.
    2.2  We agree to keep all your personal details confidential.
    2.3  We may use your address and contact details to post you information about new treatments, newsletters or special offers unless you decline this service.

  2. General

    3.1. You must ensure that you attend every hour of the course on which you are booked. Our course content is designed to meet the criteria set out by the relevant awarding bodies. Failure to attend all the guided learning hours could result in you not gaining the relevant qualification.
    3.2. Students must be 18 years or over at the time they commence a course.
    3.3  The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) will not guarantee any student will pass any test, examination or competence certificate. If during the test, examination or competency demonstration you do not meet the standards required by the governing body applicable to that skill, The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) cannot be held responsible.
    3.4  Courses will require practice on models at home plus written assignments to enable completion. Photo evidence will be required.
    3.5  The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) reserves the right to alter timetables where necessary.
    3.6  The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) reserves the right to alter and rearrange the course structure and content as and when necessary or as directed by VTCT without notice.
    3.7  The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) reserves the right to decide on the number of students present on a course at any time.
    3.8  The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) reserves the right to refuse entry/enrolment onto any course or refuse education to a student booked on a course with valid reason.
    3.9  All course materials are copyright to The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) and will not be copied without written permission.
    3.10 You acknowlegde that if you have not handed in all written work to your course tutor for marking within the agreed period you will be subject to further fees, you also acknowlegde that this work needs to be at the standard expected by VTCT .
    3.11 Home study of theory is required and is the students/applicants responsibility to do so in order to have the knowledge to pass assessments.
    Re-sits and re-takes of written or practical assessments will need to be taken at a time scale set by The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) to fit in with the internal verifier.

Complaints

4. We endeavour to provide An exemplary service however, if you are not happy about any aspect of your experience with us we would like to hear about it so we can address any concerns and to ensure it helps us improve our service. You can call us on 07921 744334 or email us at: info@laylahinchen.com or write to us at : The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd), 63 butts Green Rd, Hornchurch, RM11 2JS. The complaint will be looked into and a written response sent within 7 working days.

 


General Terms and Conditions

OVERVIEW

This website is operated by The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) Ltd. The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The PMU Circle Shop (Trading as Layla Hinchen Permanent Makeup, Aesthetics & Training Ltd) Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@laylahinchen.com.